Refund and Returns Policy

Refund and Return Policy

We want you to be completely satisfied with your purchase from our website. If you are not satisfied for any reason, we offer a 14-day refund or exchange policy for most of our products.

  1. Refunds

If you are not satisfied with your purchase, you may request a refund within 14 days of receiving your order. To be eligible for a refund, the product must be in its original condition and packaging, and you must provide proof of purchase. Shipping charges are non-refundable.

Once we receive your returned product, we will inspect it and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

  1. Exchanges

If you would like to exchange a product, please contact us within 14 days of receiving your order. To be eligible for an exchange, the product must be in its original condition and packaging, and you must provide proof of purchase. Shipping charges for the exchange are the responsibility of the customer.

Once we receive your returned product, we will inspect it and notify you of the status of your exchange. If your exchange is approved, we will ship the replacement product to you.

  1. Exceptions

Some products are not eligible for refunds or exchanges, including:

  • Products that have been used or opened
  • Personalized or customized products
  • Products that are not in their original condition or packaging
  • Products that are damaged or missing parts due to customer negligence
  1. How to Request a Refund or Exchange

To request a refund or exchange, please contact us at [insert contact email or address]. Please provide your order number and a detailed explanation of the reason for your request.

  1. Changes to This Policy

We may update this refund and return policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website.

Thank you for shopping with us. We value your business and strive to provide you with the best possible customer service.

Need help?

Contact us at kanta@kwartzone.com for questions related to refunds and returns.