FAQs ( Frequently Asked Questions ) 

Q: What kind of products do you sell?
A: We sell a variety of handmade products, including jewelry, home decor, accessories, and more. All of our products are made with care and attention to detail.

Q: Where are your products made?
A: Our products are handmade in India, by skilled artisans who have years of experience in their respective crafts.

Q: How long will it take to receive my order?
A: We strive to process and ship orders as quickly as possible. Most orders will be shipped within 2-3 business days, and delivery times will vary based on your location.

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item within 14 days of receipt for a full refund (minus shipping costs).

Q: What forms of payment do you accept? A: We accept all major credit cards, as well as PayPal.

Q: Can I track my order?
A: Yes, once your order has shipped, you will receive a tracking number via email that you can use to track your package.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. Please note that shipping costs and delivery times may vary based on your location.

Q: How can I contact you if I have a question or concern?
A: You can reach us via email at support@kwartzone.com, or by using the contact form on our website. We strive to respond to all inquiries within 24-48 hours.

Q: Are your decor articles truly handmade?
A: Yes, all of our decor articles are handmade by skilled artisans in India. We take pride in the fact that each item is unique and crafted with care.

Q: What materials are used to make your decor articles?
A: Our decor articles are made using a variety of materials, including wood, metal, glass, and fabric. We make sure to use high-quality materials that are durable and long-lasting.

Q: How do I care for my decor article?
A: Each decor article is unique, so care instructions may vary. However, we generally recommend dusting the item regularly with a soft cloth to keep it clean. Avoid using harsh chemicals or abrasives that could damage the item.

Q: Can I customize or personalize a decor article?
A: We do not currently offer customization or personalization for our decor articles. However, we are always open to suggestions and feedback from our customers.

Q: Will my decor article look exactly like the picture on the website?
A: While we strive to accurately represent each item on our website, please note that there may be slight variations in color or texture due to the handmade nature of the products.

Q: How do I hang or display my decor article?
A: Many of our decor articles come with instructions for hanging or displaying. If you have any questions or concerns, please reach out to our customer support team for assistance.

Q: What if my decor article arrives damaged?
A: If your item arrives damaged, please contact our customer support team within 7 days of receipt. We will work with you to resolve the issue and ensure that you are satisfied with your purchase.

Need more information ? Contact Us . 

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